In a post PlayStation blog, Sony senior director, corporate communications and social media, Patrick Seybold issued the following update concerning the ongoing PlayStation Network outage:
An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.
For your inquiries about how will Sony find and track the responsible people who did this mess on the network, it’s confirmed the company is already working with the law enforcement and treat this attack as a criminal act. Also, a well-recognized security firm is being organized to conduct a thorough investigation about this problem, and the company is proceeding aggressively to find the culprit.
If you are asking about the “personal data / credit card information theft” part, Sony believes there’s a possibility that it was hacked during the breach, but they still haven’t found any evidence if the hackers have already started to use that data for their own personal gains. Naturally, the company can’t rule out the possibility that credit cards weren’t exploited; so to avoid future problems, they gave that email before guiding everyone to take necessary precaution on protecting your credit card and personal information for future possible attacks from the hackers. Likewise, it was said that your credit card’s CVC / CSC is not included on the breach, since PSN doesn’t ask you to give that data when you registered your CC details.
So far, it’s expected that some PSN servers will be back this weekend and a new firmware update will soon roll-out for users to change their password, followed by other security enhancements. We’ll keep you guys updated.