WhatsApp Business – Connect Businesses to Customers

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For the past few years, WhatsApp has remained a primary medium for a multitude of small as well as medium scale businesses to connect with their customers. Today, the Facebook-owned messaging platform is, however, taking this a step further and introducing a new dedicated app for such purposes to make things a lot more efficient and professional. Simply called “WhatsApp Business”, the free app allows any business to sign up and build a verified, separate profile page for displaying details such as address, description, email address, and more.

WhatsApp Business, in addition to that, also features a bunch of tools to help businesses manage their customer base. For starters, it allows creating quick replies, automated messages for when the moderator is away and even set up a welcome message for when a user contacts it the first time. Moreover, there are a few statistics owners can look into such as how many people have read their messages, how many have been delivered, sent, what have you.

WhatsApp Business can be even accessed on the web for sending as well as receiving messages. The app itself is rather straightforward with a familiar interface and just a couple of additional settings. To ensure that WhatsApp Business doesn’t lead to unnecessary spam and clutter the user experience, the company is offering the ability to block verified business profiles and even report them as spam.

To kick things off, WhatsApp Business will be available only in a handful of regions including Indonesia, Italy, Mexico, the U.K. and the U.S. It’s also limited to Android phones right now. You can download WhatsApp Business from this link.

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